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Preparing for a potential Canada Post strike
As you may be aware, Canada Post is facing a possible strike situation. We’ve been preparing to minimize the impact on you and your business.
Based on the latest information available from Canada Post, a postal disruption could occur as early as Friday, November 15.
We’d offer the following recommendations to you and your teams to help avoid processing delays or service interruptions.
Place trades electronically or by fax
We encourage you to submit all trades electronically wherever possible, to ensure timely processing.
You can also submit requests to processing@mackenzieinvestments.com, provided your dealer has registered for a secure email connection with Mackenzie, or you can fax documents to 1-866-766-6623.
Go electronic for client RRIF payments, withdrawals and other settlements
Set up electronic fund transfers (EFT) for any clients expecting a cheque in the mail, such as a RRIF payment, systemic withdrawal, cash distribution payment or redemption. Simply use the NFU function in Fundserv or fax instructions to 1-866-766-6623 to deliver funds by EFT. If faxing a request, be sure to include client banking information, preferably in the form of a void cheque.
For settlement documents and proceeds that must be received by a specific date, we recommend that you send them by ICS or courier.
Send funds to Mackenzie electronically
In the event of a strike, we recommend submitting all funds electronically. For non-N$M dealers, please use one of the following options:
- Use current functionality that allows for EFT settlement of purchases.
- Use AddPAC functionality to set-up a one-time PAC or EFT purchase on Fundserv.
Any cheques that are submitted to us through Canada Post but delayed by a postal interruption will be processed once received.
Obtain Fund Facts, prospectuses, forms and other marketing materials online
The Mackenzie Investments website offers quick and easy access to electronic versions of Fund Facts, prospectuses, amendments, applications, forms, investor guides and other marketing materials.
Get trade confirms via Mackenzie AdvisorAccess or InvestorAccess
Trade confirms are available on Mackenzie’s secure websites. Advisors who have registered for online access can download trade confirms, see detailed holdings and find other helpful resources to help their clients with their investment decisions.
For advisors who have not yet registered for online access, please call our Client Relations team at 1-800-387-0614.
We’re committed to keeping you informed
We’re closely monitoring the situation as it evolves, and we will provide you with updates as needed.
If you have any questions, our Client Relations Team is here to help. They can be reached at 1-800-387-0614, Monday through Friday from 8:30 a.m. to 6:00 p.m. ET.
Thank you for your continued support of Mackenzie Investments.